kiwoo-2026-10-13-v1
Kiwoo’s default terms. Your project quote and agreement specify scope, dates, tax and any project-specific changes before signing.
A booking requires Kiwoo’s written confirmation, an electronically signed agreement and a 30% advance payment credited toward the total. Studio, outdoor and commercial balances are due before the session; event and wedding balances are due seven calendar days before coverage. Bookings within seven days require full payment. Applicable sales tax is itemized in the final quote.
Proofs are provided within seven business days after the session. Clients submit selections within fourteen calendar days. Finished studio, outdoor and food/product images are delivered within fourteen business days after final selection and payment; wedding/event images within twenty-one business days. Films are delivered within eight weeks after coverage and receipt of the agreed materials. Business days exclude weekends and US federal holidays. A written project schedule may override these defaults.
Written cancellation at least fourteen calendar days before coverage receives a refund less documented work already performed and approved, nonrecoverable third-party costs, capped at the 30% advance payment. Within fourteen days, the advance payment may be retained only to the extent of documented preparation costs and reasonable loss from reserving the date, capped at 30%; unused balance is refunded within ten business days. No automatic full-package penalty applies. Mandatory legal cancellation rights remain unaffected.
One reschedule with at least seven calendar days’ notice is free, subject to availability, within ninety days. Later requests may incur a $75 coordination fee plus approved nonrecoverable third-party costs. Unsafe weather or drone restrictions are handled without a rescheduling fee. If Kiwoo cannot provide the agreed service, clients may accept a new date or receive a refund for unperformed services.
Only the contracted number of selected images is included; optional extras require an approved quote and payment. Proofs are unretouched previews, not deliverables. Selected images receive the agreed advanced retouching and color finishing. One consolidated request for corrections within seven calendar days of delivery is included; new creative directions or additional compositing require a separate quote. RAW files are not included.
Proof galleries remain available for sixty calendar days after publication. Final downloads remain available for ninety calendar days after delivery. Kiwoo retains a working backup of finished files for six months after delivery, without offering permanent archival storage. Clients should download and maintain their own backups. Recovery after gallery expiry is subject to file availability and an approved quote.
Kiwoo retains copyright. Personal-use rights or specified commercial uses are granted in the written agreement after full payment. Portfolio/advertising publication requires separate client permission; signing the service agreement does not grant a model release. Clients arrange venue access and permits. Travel and location changes count within booked coverage. Drone is a separate option, subject to weather and airspace permissions; unperformed drone services are refunded.
The agreement identifies the service provider as Karl Quach operating Kiwoo Studio, Houston, Texas, and the named client. Specific dates, locations, deliverables, price, tax, and special terms in the project quote form part of the agreement. Electronic signatures require affirmative consent and a downloadable copy is available. Contact event@kaabili.com or (+1) 657.35.24524 to resolve concerns. Texas law governs, subject to mandatory consumer protections.